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Contact Methods

Contacting via Support Form

There are two potential ways to seek assistance. The first method is to send an email to their customer service through the Woo Contact Us form. Users can find this section as soon as they tap on the «Support» icon at the bottom of the homepage. As an alternative, there's a direct link –

In the form, risk-takers are asked to leave their email address and describe their issue in full detail. Players can also attach several screenshots to illustrate their matter.  On average, the waiting period is around three-four days. After that, Woo Casino's support service employees send their feedback to the indicated inbox.

Live Chat

In case their issue isn't severe and time-consuming, users can drop a line to account executives through Woo Casino's live chat, available 24/7. You can access live chat by clicking the fuchsia bubble symbol in the main menu.

Before starting your conversation with an account manager, you're required to fill in a short form indicating your email address, name, and preferred language (English, German, French, Spanish, or Italian). The assistance team responds within minutes.