There are multiple reasons why players may need help at https://wooca-casino.com/ . As an illustration, we can develop varied affairs with deposits and withdrawals. For example, some users can't replenish their accounts due to several issues with their credit cards or their country's restrictions. Sometimes, punters cannot withdraw their winnings, even after completing rollover requirements and KYC verification. In such a case, professional and well-mannered customer support at Woo Casino is ready to come to the aid.
Another common cause of trying to find Woo Casino's phone number and make contact with support officers is questions concerning promotions and running tournaments. Users may wonder why they can't participate in a particular competition or drill down into the details about bonus requirements.
Depending on the reason why you're reaching out to service agents, the waiting time may vary. For example, quick questions are solved within an hour, while crucial issues may need up to five days to be addressed.
There are two potential ways to seek assistance. The first method is to send an email to their customer service through the Woo Contact Us form. Users can find this section as soon as they tap on the «Support» icon at the bottom of the homepage. As an alternative, there's a direct link – https://www.woocasino.com/en-AU/support.
In the form, risk-takers are asked to leave their email address and describe their issue in full detail. Players can also attach several screenshots to illustrate their matter. On average, the waiting period is around three-four days. After that, Woo Casino's support service employees send their feedback to the indicated inbox.
In case their issue isn't severe and time-consuming, users can drop a line to account executives through Woo Casino's live chat, available 24/7. You can access live chat by clicking the fuchsia bubble symbol in the main menu.
Before starting your conversation with an account manager, you're required to fill in a short form indicating your email address, name, and preferred language (English, German, French, Spanish, or Italian). The assistance team responds within minutes.
